Privacy Policy & GDPR

Privacy Policy

In providing your Medical Care and Treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.

Information that we collect

We may collect the following information about you:

• Personal details such as your name, date of birth, national insurance number, address, telephone number and email address
• Information about your general health and medical history, including clinical records made by other medical professionals involved with your care and treatment
• -X-rays, clinical photographs, digital scans and study models
• Medical and dental histories
• Treatment plans and consent
• Notes of conversations with you about your care
• Dates of your appointments
• Details of any complaints you have made and how these complaints were dealt with
• Correspondence with other health professionals or institutions
• Details of the fees we have charged, the amounts you have paid and some payment details

Dr Julian De Silva is responsible for keeping secure the information about you that we hold.

Those at the practice who have access to your information include health care administration and other professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.

How we use your information

To provide you with the care and treatment that you need, we require up-to-date and accurate information about you.

We will seek your preference for how we contact you about your care. Our usual methods are telephone, email or letter.

Your information is normally used only by those working at the practice but there may be

Instances where we need to share it – for example, with:

– Your GP

We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary.

In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.

Keeping your information safe

We store your personal information securely on our practice computer system and in the short term a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.

We take precautions to ensure security of the practice premises, the practice filing systems and computers

We use high-quality specialist dental and medical software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely.

We also use cloud computing facilities for storing some of your information. The practice has a rigorous agreement with our provider to ensure that we meet the obligations described in this policy and that we keep your information securely.

We keep your records for 10 years after the date of your last visit to the Practice.

Access to your information and other rights

You have a right to access the information that we hold about you and to receive a copy. You should submit your request to the practice in writing or by email. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.

You can also request us to

• Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change
• Erase information we hold although you should be aware that, for legal reasons, we may be unable to erase certain information (for example, information about your treatment)
• Stop using your information – for example, sending you reminders for appointments or information about our service
• Supply your information electronically to another Practitioner

If you do not agree

If you do not wish us to use your personal information as described, you should discuss the matter with your practitioner or practice manager. If you object to the way that we collect and use your information, we may not be able to continue to provide your medical care. If you have any concerns about how we use your information and you do not feel able to discuss it with your practitioner, practice manager anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).

What our Clients say

The rooms are clean, well proportioned, light and well decorated without feeling over clinical. Having used other premises on Harley Street and having other clinics in London, the Consulting Rooms are liked and commented on by our patients for feeling relaxes and comfortable. The reception support is professional and welcoming, Offering the perfect meet and greet for our patients with support for our services.

Tawazun Health